Support

We're here to help — typical response time is one business day.

Common questions

How do I cancel my subscription?

Subscriptions are managed entirely by Apple. To cancel: open Settings on your iPhone → tap your name → Subscriptions → select Viboard → Cancel Subscription. You keep access until the end of the current billing period.

How do I request a refund?

Refunds are handled by Apple. Visit reportaproblem.apple.com, sign in, find your Viboard purchase, and select "Request a refund."

My quota didn't reset

Quotas reset every Monday at 00:00 UTC. If your quota appears stale, force-quit the app and reopen it to refresh your subscription state. If the problem persists, email us with your account email and the date of the issue.

How do I delete my account?

Open Settings inside Viboard → scroll to the bottom → Delete Account. This permanently erases all your data from our servers. Note: this does not cancel an active App Store subscription — please cancel that separately before deleting your account.

What data does Viboard store about me?

See our Privacy Policy for a full breakdown. Your card content and prompts are never stored on our servers.

BYOK isn't working

Check that: (1) the API key is entered correctly with no leading/trailing spaces; (2) the key has sufficient quota with the provider; (3) you've selected a BYOK-compatible model. If you're still stuck, email us with the provider name and the error message shown in the app.

I found a bug or security issue

Please email viboardai@gmail.com. For security vulnerabilities, mark the subject line SECURITY and we'll respond within 24 hours.